Booking Terms and Conditions

Course Prices / Fees:

Course prices on this web site are generally listed on a “per single” course delegate basis and will normally include all training fees, examination fees, use of equipment as appropriate and all course materials..

The course fee does not normally include the cost of any additional study materials, other than those listed withjin the additional info “tabs”.

All standard course prices shown on the Total Comms Training web site are correct at this time and are not normally subject to any additional discounting. Total Comms Training reserves the right to post any immediate price increases directly onto the web site. Please note that VAT at the prevailing rate is applied to all courses fees.

Any course that is offered as part of our special offers campaigns, will still be subject to these standard terms and conditions.


Whilst every effort will be made to accommodate delegates on the booked and chosen date at our facilities, Total Comms Training reserves the right to offer delegates alternative dates or alternative training facilities if this is deemed appropriate.

Website Reservations and confirmations:

Total Comms Training has a strict policy of not reserving course places. All course bookings made via the website are normally paid for immediately  at the time of booking via the secure payment gateway. Website  bookings are normally acknowledged via e mail. We strongly recommend that you read the booking confirmation carefully as this forms part of your contract with Total Comms Training..


For all non-account customers, all payments must be made in full by credit/debit card through our secure booking facility on this web site.

You will normally be issued with a sales receipt/proforma invoice either prior to the start date of the course or at the beginning of your course.

Please note that Total Comms Training will refuse a delegate admission onto a course in the event of a failure to pay the full course fees prior to the start of the course.

Please note that for account customers, special conditions apply and are strictly by prior arrangement.

Telephone Reservations and confirmations:

We are able to accept a Non Refundable Deposit of £150 to reserve your place on a course. Full payment is required no later than 14 *working days prior to course commencing.

Should you wish to transfer to an alternative date, Total Comms Training requires at least 7 days notice otherwise the deposit is forfeit.

*For courses that have a Dated Entry Exam Full Payment is required no later than 6 week’s prior to the course start date.

Special Offer Prices:

We reserve the right to advertise courses at a discounted rate from time to time. The Special Offer Prices applies to the dates shown only. We reserve the right to withdraw our Special Offer Price at anytime.

Course must be paid in full at time of booking, whether on the website or telephone to qualify for a Special Offer Price.

Special Offer Prices cannot be used in conjunction with any other offers and are non-transferable.

International Payment:

All overseas delegates are expected to make their payments in GPB sterling by credit card/debit card.


In the event of cancellation* by a delegate or by a company, cancellation fees will be due as set out below:

1 to 21 days prior to course commencement -100% of the course fee

21 to 28 days prior to course commencement – 50% of course fee

Total Comms Training reserves the right to cancel a course for any reason prior to the start of the course. In the event of cancellation by the Total Comms Training, delegates will be notified as soon as is practicably possible – alternative dates will be offered however, if this is not possible to fulfil due to delegate work commitments or some other reason, a slight reduction in the course duration will be offered.

In certain circumstances, refunds of all fees may be offered, which may be subject to a small admin fee if there are no other alternative arrangements that are suitable.

Course Materials and Copyright:

Total Comms Training asserts its express legal right in respect of the content of the interpretation of all syllabus’s, any courses derived from such syllabus’s and all associated course material and instructional training or tutorials. All materials, handouts etc, are to be only used as part of the training and instructions given to delegates whilst in attendance. By paying for and attending a course and pay for a course, all course delegates agree to acknowledge that all rights in the content of courses and all course materials shall be owned by Total Comms Training and that delegates will not obtain any rights whatsoever in such content or materials. Any written materials, be they manuals, hand outs and/or technical resources, are owned by Total Comms Training and are subject to copy write.


By agreeing to attend a course delegates agree to keep confidential any information that may arise from either other delegates or any technical information pertaining to any practical assessments carried out.

Rights of Third Parties:

This agreement does not create, or infer any rights under the Contracts (Rights of Third Parties) Act 1999 which are enforceable by any person who is not a party to the agreement.

Visa requirements for Non EU course delegates.

All non EU delegates who wish to attend a Total Comms Training course must obtain the appropriate visa before entering the UK – a full list of visitors from non EU countries that will require a visa is available on the UK Border Agency website:

Photo Identification Requirements:

All delegates undertaking any examination with Total Comms Training will be asked to produce photo id, prior to commencement of any examination – these are conditions set by JCQ who are responsible for the correct conduct of examinations


Total Comms Training will not be liable for any travel expenses, or any other expenses incurred by delegates attending courses with Total Comms Training.

Total Comms Training will not be held responsible for delegate’s personal effects whilst in attendance on a course with Total Comms Training.

Please note that there is plenty of car parking adjacent the training centre, however, the car parking spaces adjoining the training centre are subject to clamping – please contact us for further clarification.

Delegates will be asked to sign a “learner contract”, detailling our rights and responsibilities to delegates as well as minumum standards of delegate behaviour.

By agreeing to attend a course, all delegates must comply with relevant Total Comms Training health and safety policies and procedures at all times during the course. Where any delegate does not comply with these health and safety procedures, that delegate will be asked to leave the course immediately with no refund of course fees.

Any delegate that is deemed to be misbehaving, or acting in a way that could or would be regarded as a distraction or an impediment to other course delegates will be asked to leave the course immediately with no refund of course fees.

Any delegate that is under the influence of drink or drugs will be asked to leave the course immediately with no refund of course fees.

Any delegate not complying with Total Comms Training’s equal opportunities policy will be asked to leave the course immediately with no refund of course fees.

All delegates attending any course with Total Comms Training agree to be bound by these terms.

While you can be assured that all training courses provided by Total Comms Training are covered by appropriate insurance protection, all delegates and any delegates that are sent by their respective companies should note that Total Comms Training will not be liable for loss or damage caused by their delegate(s) to any property or equipment, save that owned by Total Comms Training. We do recommend that any delegates or companies that are sending delegates to receive training at one of our training centre’s and inteenrd to brinmg their own equipment, that they should ensure that they have appropriate insurance cover in place.